1. We accept order cancellation before the product
is shipped or produced. If the order is confirmed cancelled, you will get full
refund. We process the refund action within 3 days.
2. Currently, we are located in China, we do not accept order cancellation request
once the product is shipped out, please ensure your items are what you want before checking out.
3. We want you to be happy with your purchase from dildosir.com. If you are not satisfied with your product, please email our customer service
representatives at [email protected] to request the return. We do not accept returned items that were sent
back directly without notifying us first. Return shipping cost is non-refundable.
4. We want to make sure you have a properly working product, so in the event you have a defective item, please let us know within 14 days after it was delivered, so we can help make it right.
5. Given the nature of our products, we do not take returns in the following cases. We do this for the safety and care of our customers, so please
select your items carefully.
① If you select the wrong item or color
of an item, it cannot be exchanged for something different.
② If the item was used, it cannot be sent back.
Note: We do not refund items sent to an incorrect address given by the customer. Please make sure that the address you provide is accurate.
If you have any questions or need more
information about our return and refund policy, please don't hesitate to get in touch with
us. Our friendly and helpful team will do their best to answer any questions you may
have.
